Refund policy

Wildthorne Soapery Return Policy

At Wildthorne Soapery, every product is crafted with care using natural ingredients and made in small batches. Because of the nature of our handmade goods, we’re unable to accept returns once a product has been opened or used. However, we want you to love your purchase so please reach out if something is not right.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at CustomerService@WildthorneSoapery.com. Please include your order number and a photo of the issue so we can make it right as quickly as possible.

Unopened & Unused Items

We accept returns on unopened and unused items within 14 days of delivery. To be eligible, products must be in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 3–5 business days for the refund to appear in your account.

Exchanges

Due to the nature of our products, we do not offer direct exchanges. If you’d like a different item, we recommend placing a new order after your refund has been processed.